ResDiary integrates with Stripe. Stripe is a payment provider which is fully PCI* compliant with the flexibility to cater to all your payment needs. * PCI DSS (Payment Card Industry Data Security Standard) Money processed via Stripe is automatically transferred into your bank account, usually within a few days of the reservation being made. Using Stripe, ResDiary allows you to store customer card details via the ResDiary, these card details can be charged at a later date. Also, Credit Card deposits can be attached to bookings per cover, per booking, and/or to promotion. The deposit can be set up in ResDiary where the customer requires to provide their credit card and make payment to secure the booking. The credit card will be charged at the time of the booking. Check the video of a customer's journey to make a deposit per person charge to secure the booking. Check the video of a customer's journey to store the credit card details to secure the booking. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

Tokenisation is when a customer proceeds to make a booking and the restaurant wants to secure the reservation with credit card details. The credit card will not be charged and depending on your cancellation policy you have the option to charge for no shows. Tokenisation can be attached to bookings for all bookings, large party bookings, and/or promotions. Please ensure that your cancellation policy is outlined in your Terms & Conditions – for assistance on set up, please contact the Support team. Tokenization for a group of 5 or more pax. bookings Once you integrate with Stripe in your Resdiary. The following steps are required to enable tokenization for a group of 5 or more pax. bookings (internal and online) where customers provide their credit card details to secure their booking. 1. Go to Settings 2. Payment Settings 3. Select ‘Credit Card’ in the drop-down menu 4. Click ‘Add New’ 5. Tick all boxes and Save 6. Add and Tick ‘Deposit Outstanding (internal only)’ (this allows users to skip the credit card form for internal bookings for VIP customers). 7. Click on 'Save' When a booking has been made which requires a credit card to be stored, the booking will appear on your Diary like below where Green Credit Card icon indicates the Credit Card Stored. Here's a video to add a credit card required rule for groups of 5 or more pax. bookings. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

The following steps will guide you on how to update your credit card's required condition token to your confirmation email template. 1. Go to Settings 2. Notifications > Email Notifications 3. Confirmation Email > maximize the template by clicking on the maximize/minimize ‘ ’ button. 4. Your confirmation email template will maximize and you are able to view the condition tokens set for your property. 5. Highlighted text are the sections you will need to update. {CONDITION TYPE="PARTYSIZE" VALUE=" 6. Once you are happy with the update of your condition token. Minimize by clicking on the ‘ ’ button. 7. Scroll to the bottom of your email notifications page. Click on the Update button to save the changes in the email notification. Check the video tutorial to add a condition token to an email confirmation for a credit card required. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

The following steps will allow you to require customers to make credit card payments when making a booking for Friday & Saturday night. The credit card will be charged. Create a new promotion for Friday and Saturday night (eg. Set Menu (Fri - Sat only)). Click Here to watch a video tutorial for How to load a promotion in ResDiary. Once the promotion is set up in your diary. Follow the below steps to add the deposit to the promotion. 1. Go to Settings 2. Click on Deposit. 3. Click on Add. 4. Select your Promotion in the drop-down menu of the ‘Attach to promotion’ section. 5. Enter the amount of your deposit needed. Can be a full or partial deposit. 6. Depending on your promotion select per cover OR per booking > Update Then Go to Promote >> Open your promotion and Confirm the Deposit section has the promotion name selected. Check the video tutorial to add a deposit for Friday and Saturday nights only If you have any questions or require more information please reach us at support.tableplus@accorplus.com

The following steps will guide you to charge the cancellation fee from the stored card for the no-show booking. 1. Go to the Cancellation list of the day by click on the ' ' button. This will show you all the canceled bookings for the day. 2. Copy the booking reference number of the booking you wish to charge the credit card. 3 . Go to the Magic Search box and paste the booking reference number in the magic search. This will show you the booking associated with the reference number. 4. Click on the reservation to open the reservation details and scroll down to Saved Credit Card details. 5. Click on the 'Charge Card' to process the cancellation fee. This will take you to the next screen where you need to input the amount you like to charge as a cancellation fee. 6. Once you enter the amount. Click on the 'Charge Card' button to charge the card. Check the video tutorial to locate and process a cancellation fee for a no-show booking. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

ResDiary allows you to send the email to the guest to request the card details via the Diner landing page. When the payment has been requested the orange card icon will be displayed on the reservation. The landing page can be enabled via Settings > Payments > Stripe Settings. Here you can decide how many hours the guest has to add their payment details before their booking is automatically removed/canceled from the diary. Once you enable the Diner Landing page expiry hour you can send the email to the guest to request the card details or payment to secure their booking. To configure/customize the Diner Landing page email please reach out to the Table Plus support team at support.tableplus@accorplus.com Check the tutorial on diner landing page journey for internal bookings. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

ResDiary makes it easy to send a diner landing page to a guest with a manual pre-payment amount. At the time of making an internal booking for the guest, you enter the details on the booking form as normal. After entering all the details when you will see the Payment button next to the Complete button down at the bottom. The payment button takes you to the payment page from where you can send the diner landing page to the guest. You can add the amount by click on the Add Deposit button on the top to request the amount as the deposit for the booking. Once you add the amount, ensure the green toggle would be enabled there. Then click on Complete. The customer will automatically be sent an email asking for them to follow the link to a secure ResDiary landing page where they will need to enter their details. The reservations will fall into the diary-like below, with the ‘money bag’ symbol, as discussed above: Note: If the guest does not provide their credit card details by the required time then the booking is canceled. The guest will receive an email notifying them that they did not provide details in time and do not have a booking. The booking will be moved to the dashboard and marked as an Incomplete Booking. Check the tutorial send a diner landing page to a guest with a manual pre-payment amount. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

The Stripe Dashboard is where you can see all of your payments, view what's on its way to your bank account, and manage any refunds. This can be accessed via https://dashboard.stripe.com/login and using the login details created when setting up the stripe account. To process, a refund for any reservation follow the below steps, 1. Copy the reservation reference number. The reservation number can be found on the cancellation list for the day which can be open from the Cancellation button from the home page of your diary. 2. Then Go to Stripe Dashboard >> click on Payments >> Paste the enter the reservation reference in the Search box on the top of the page. 3. Click on the payment to see the full details of the transaction. 4. Click on the Refund button to process the refund for the transactions. 4. Enter the amount(Full or partial), Reason, Type in the Description box for your reference and Click on the Refund button to refund the amount. Note: Refunds will not appear in ResDiary. Ensure you place the refund in the booking details of the booking. Also canceling the booking will not automatically refund the guest. To Place, the refund comment in the booking detail follow the below steps, 1. Once you process the refund Go to ResDiary >> Magic Search box and enter the booking reference number for which you process the refund. 2. This will brings up the booking associated with the reference number. Click on the booking to open the details of the booking. 3. Scroll down to Reservation Comment section where you can click on Edit to add the comment about the refund. 4. Once you add the comment for the refund, click on update to save the comment in the booking. Check our video tutorial to process a refund from the Stripe dashboard. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

ResDiary allows you to add the payment option(Credit Card Required or Deposit) to any existing promotion. The below steps will guide you to add the credit card required rule to the existing promotion, 1. Go to Promote and click on Promotion to open the promotion dashboard window. 2. Click on the Edit button under the Action for the promotion you wish to add the Credit Card required rule. 3. Once you click on the Edit button it will take you to the promotion Info tab. Then go to the Payment/Card details field and click on drop-down button to select credit card. 3. Select the Credit Card Required and click on 'Save'. Check our video tutorial to add a credit card-required rule to an existing promotion. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

ResDiary allows you to add the payment option as a Deposit to any existing promotion. Once you load the promotion in your diary the below steps will guide you to add the deposit required rule to the existing promotion, 1. Go to Settings >> Payment >> Deposit. 2. Once you click on the Deposits option it will open the deposit screen. Click on Add to create the new deposit. 3. To create the new deposit please add the description in the box for your reference and attach it to the promotion you wish to add the deposit rule. 4. Once you select the promotion please enter the amount you like to accept as the deposit and select the appropriate option from per cover or per booking to attach the promotion. 5. Once you're happy with all the details click on Update to save the deposit. To verify the deposit is successfully attached to the promotion please go to Promote >> Promotions. Click on the edit to open the promotion details and check whether the deposit is attached to the promotion correctly. Check our video tutorial to add a deposit-required rule to an existing promotion. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

An incomplete booking is a booking that was almost going to be completely made in the diary but failed at the last step. Bookings goes to an incomplete booking list for one of two reasons: 1 - While making an internal booking, after all, details have been added, all that is left to do is click 'Complete', however, the user click on 'cancel' instead of the 'Complete' button. This booking will be marked as incomplete. 2. A booking is made internally and the booking requires card details or a deposit to secure it. The restaurants then triggers this request to the customers via email (Payment Landing Page). Customers will have a time limit to provide the card details/ payment. Once the set time limit to provide the card details/payment is up booking got canceled itself and they will be sent a cancellation email to the guest and the booking will go 'Incomplete Bookings'. Note: The guest never receives confirmation of an incomplete booking. Email and SMS confirmations are only sent once the booking is confirmed with the deposit or card submission. Incomplete bookings notification allows you to recover the customer and booking details entered and complete the booking process where required. How to check the Incomplete Booking: 1. Incomplete Booking notification will pop up on the top of your ResDiary. Click on See Report which takes to the Incomplete Booking Report. 2. Incomplete Booking can be check from the Dashboard. Click on Dashboard and scroll down to the bottom where you'll find the Incomplete Bookings. Under the Action, you'll the option to Edit the booking and Mark as Read Incomplete Booking Report: ResDiary allows you to check the Incomplete booking of your restaurant by running the Incomplete Bookings Reports. To run the Incomplete Booking report Go to reports >> Booking Reports >> Click on Incomplete Booking Report. This will take you to the Incomplete Booking screen. Click on All Upcoming on the right-hand side to view all upcoming incomplete bookings to check all the upcoming incomplete bookings. To run the new Incomplete booking report for a date range click on Add Report >> Select the Venue >>Select the date type as Visit Date or Booking made date >> Enter the date range >> You may add the Filters as per your requirement. Also, edit the columns which you like to see in your report and can select the number of rows per page in the report. Then click on the 'Run Report' button to run the report. You can save this report by click on the Save Report button for future reference. Check our video tutorial to run the incomplete booking report. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

To make a booking in ResDiary, click on the Book button located on the top right of the ResDiary home page. This will bring up the booking form window in which all the booking details can be entered. On the left-hand side of the booking form, booking details need to be input. Start selecting from the restaurant name (if multiple restaurants are listed under the same group), select the area, date, service, number of pax. Then click on the blue search button to check the available time slot. An available time slot will appear in blue. If you have a promotion set up, promotion time slots will have appeared under the name of the promotion once you scroll down the available time slots. Other available optional columns can be used to capture more information about the guest such as dietary requirements, booking notes, Room No. etc. ​ Guest details can be punched on the right-hand side of the booking form. Columns that appear in the blue are the required minimum fields to complete the booking. These columns can vary depends on the restaurants. Here you can add the guest’s name, phone number, email address and opt-in the customer for the marketing emails by click on the Marketing option button. Other columns customer type, customer code can be used to save the customer information in the database that can be used in future for the marketing purpose. Check the video tutorial for how to make a booking in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

Go to booking in the ResDiary. Click on the guest’s name. It will bring up the booking spider. Click on the top left-hand side Edit icon. Then it will bring up the booking window where any changes can be done. On the left-hand side, any changes in the booking details can be made whereas, to make the changes in the customer details click on the edit which is located on the top of the right-hand side of the window. Once made the changes click on Save to update the reservation. Check our video tutorial for how to edit a booking in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

Walk-In can be added by click on the green Walk-In button next to the Book button on the screen. Then walk-in window comes up where you can seat the walk-in with standard duration time or can change the duration time. The diary will choose the best available table but this can be changed by clicking on the table number. Optionally, the room number can also be added to the Walk-In window in the Room column. Once you are done with the details click on the Seat Walk-In button to add the walk-in to your diary. Check our video tutorial for how to add a walk-in in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

When you are out of the table you can always add the booking to the W8List. To add the guest to W8List click on the W8List button which can be found on the top right-hand side of your diary next to the closeout button. This will open the Add to W8List popup window which has the default party size, area, duration, and time but these can be changed by click on the respective columns and choose the desired option. Then guest details can be added such as name, phone no., email address, and booking notes (if any) along with this you can tick the VIP box if the customer is VIP. Then click on the Complete button to add the booking to the W8List. Check our video tutorial for how to add a booking to W8list in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

To seat any booking on arrival in your diary, click on the booking you like to mark as seated then it shows booking spider, on the left side of the booking spider window, you will find the different options such as Fully Seated, Partially Seated, Waiting at Bar, etc. which you can select by clicking on the option to change the booking status. Booking will appear in a new color (different from the previous one) as the result of the status of the booking changed. Check our video tutorial for how to seat a booking in ResDiary that has arrived. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

To closed a table that has departed. Click on the reservation in your diary and select the closed option which is located on the left-hand side on the bottom of the booking spider. Check our video tutorial to learn how to close a booking in ResDiary that has departed. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

To check the status of the booking, click on the booking which opens the booking spider where you can see all the information about the booking along with the different options to update/modify the booking status. All the booking information i.e., channels, pre-order status, arrival status will appear in the box of the booking spider. In ResDiary there are 3 views (Grid, Table Plan, Running Order) are available. To change the view in your diary, click on the desired view button which is located next to the W8List ‘Q’ button on the right-hand side of your diary. Check our video tutorial to learn how to check the booking status shown in the diary (i.e., channels, pre-order, arrival time) and change the ResDiary view. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

The expected Arrival list can be used to help your team members to seat the diners who are expected to be arriving next. This list syncs with your diary and table plan to provide you the current information on your restaurant floor. Expected Arrival can be checked by bringing up the sidebar of your diary which can be hidden/unhide by clicking on the black arrow button that appears on the right-hand side of your diary. In this sidebar, you'll find other information and options i.e., the number of W8List covers, free tables available for the Walk-In, and all the Expected Arrival booking lists. Check our video tutorial to learn check the expected arrival list in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

To allocate & un-allocate the table from the booking can be done to quickly remove and set up the next free table for the booking. This allows you to use a particular table for another guest, larger party or can be used for re-seating in a more efficient way to maximize the use of the tables. Un-allocate of the specific booking can be done by clicking on the reservation you wish to un-allocate then select the ‘Unallocated’ option from the left-hand side of the booking spider screen. Then that booking will be listed under the unallocated bookings. To Allocate the table to the unallocated booking click on the booking which can be found in the sidebar of your diary under the Unallocated Bookings. Then click on the booking you like to allocate the table this will takes you to the booking window where the system will automatically allocate the next best free table for the booking which can be changed by selecting the desired from the column box in the booking window and save the booking. Check our video tutorial to learn how to allocate & un-allocate the table from the bookings in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

The Cancellation of the day can be checked by the cancellation list which can be seen by click on the cancellation button which you can find on the Left-hand side of your ResDiary. The cancellation list is used to quickly and easily find canceled bookings, check the history, and re-seat the guest. All bookings that were once on the day are simple added to the cancellation list when a user cancels their booking. Check our video tutorial to how to check the cancellation of the day in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

ResDiary allows you to set up the message that will appear when you go for a certain date in your diary or when you go to the booking process for a certain date. To set up the message go to Settings>> Diary >> Messages. This will brings up the Message window to fill up the details of the message. Message can be set for one day or a time period. By ticking the Alert During Process it will show the message on the booking process window if the chosen date is the same as the date set up for the message. Please note: This should also be loaded as a promotion, the message is just for an internal communication Check our video tutorial to check the message in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

Table Plan View in ResDiary can be used to make and manage the booking and to maximize the visibility of what is happening on the restaurant floor so that they can make informed decisions concerning 'wait times for tables' and 'seating walk-ins'. Table plan view can be switched by click on the Table Plan button on the right-hand side of your ResDiary screen. In the Table Plan view, you can assign the servers for the section of your restaurant. Please view our tutorial video below for in-depth into the Table Plan View. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

ResDiary allows you to add a closeout for one day only by using the close-out Management Console button which can be found on your diary main page. This closeout only affects the selected date in the diary. Closeout Management Console allows you to - - Close the entire areas - Close the entire service - Entire are for individual services - Individual tables - individual time-slots. To closing out Entire Services/Area on the dayCloseout Management Console window allows you to tick the boxes to close the entire areas, services, and entire areas for the specific services. Once you tick the boxes for the areas, services you would like to close click on the 'Save Changes' button to apply the closeout in your diary. To close out the entire Time slots on the dayClick on the Close individual’s tables or time slots to enter the edit mode to close the individuals time slots in your diary. Once you tick the square boxes for the desired time slot to be closed you can return to regular diary page by clicking on the X on the red box at the top of the screen. Check our video tutorial to check how closeout Managment works in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

To add a new area to your diary. Go to Settings >> Table Management >> Areas >> Select the correct Segment in which you would like to add the new area. Then click on the 'Create New' button. This will brings up the Restaurant Areas form with the set up options for the new area, - Name & Description - This is for your own reference. If you have an online widget that shows areas they will see the 'Name' but not the Description of the area. - Maximum Covers - Here you can set the cover limit for the 'Complete Area' function in the booking process. - Vary by Days of the Week - This Allows you to change the maximum amount of covers the area can hold for a complete area booking by day of the week. - Status - You can select the option Active/Inactive for the area. You can enable or disable the notification option for the area- - Send email notifications to customers - Do you want customers who are booked in this area to receive email confirmations, reminders, etc? -Send SMS notifications to customers - If you have the ResDiary Silverstreet integration set up you can choose to send SMS notifications for bookings in this area. Area status can be managed by selecting the required option from the below, - Available for Online Bookings - Do you want this area available online or internal only? - Include this area in Availability Search - Do you want this area 'searchable' in the booking process (i.e. the table dropdown list) if you untick this option all of the tables in this area will not show in the booking process. - Include in max covers/booking calculations - Would you like bookings in the area to be included in your max covers amounts located at the top of the diary page. - Allow Event Enquiries - Choose whether you would like this area to be available for accepting an Event Enquiry or not. Click on the 'Save' button to create the new area in your diary. Check our video tutorial to check how to add the new area in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

To add a new Table in your diary, Go to Settings >> Table Management >> Tables >> Select the appropriate Segment >> Click on the 'Add' button to add a new table. This will takes you to the Table set up a window where you can set the below table information, Type - Normal Number - input the table's number Description - add a description here if you need it Status - Enabled Maximum Covers - how many covers can sit at this table? Area - select the area from the drop-down where you would like to list this table. Click on the 'Save' button to add the new table. Check our video tutorial to check how to add the new table in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

To edit the table plan of your diary go to Settings >> Table Management >> Table Plan Editor >> Here you can select, - Table you wish to add. - Shape of the table. - Add objects(Vertical/Horizontal wall, door, etc.) - Add the Rooms/Sections. Check our video tutorial to check how to edit the table plan in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

Table Ranking is used to arrange your tables in an order to get booked when bookings are made. For example, your diary will always place a booking for 2 pax on a table for 2 if one is available but table ranking helps your diary to decide which table for 2 is used. Table Ranking helps your diary to use the maximum of your space. You can keep back tables that can be joined with other tables to use as an option for the larger tables. Tables can be removed from the availability search to keep them back for VIPs or to be seat manually. Table Ranking can be set up by going to Settings >> Table Management >> Table Ranking >> Select the current segment (if there are multiple segments available in your diary)>> Then you can rank your table individually by service and ranking of your tables can be copied to other services. 1. Select a service for which you like to set up table rankings. 2. Select table size to rank. 3. Drag and drop tables to rank them. Your diary will use the table at the top first and then work down the list. 4. Unticked tables for the weekdays are removed from the diary for that service. 5. Once rankings have been set for one service they can be copied over to others. 6. Remember to save your settings. Check our video tutorial to check how to set the table ranking in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

Table Joins allows your diary to set all the possible combinations of tables so that your diary will be open for any size of booking. To access the Table Joins go to Settings >> Table Management >> Table Joins >> Select the appropriate segment. Choose your table from the 'Selected Table' dropdown and update the capacity. Note: Total Capacity can be an edit of the joins by click on edit under the 'Action'. The ranking of the Table can be edited by click on the left-hand column by dragging and dropping. Check our video tutorial to check how to add the table joins in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

ResDiary services allow you to modify your service hours, average time for the booking, leave time rule, and yield management. To access the Services, Go to Settings >> Table Management >> Services >> Select the segment for which you would like to update the timing. Then select the service you like to change the setting by click on the edit button under the 'Action'. Here you can edit the name, description, service status, service timing, last booking time, turn time, and online booking Restriction. Check our video tutorial to learn how to update the opening hours in services. Click Here to watch a full video tutorial of services. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

The average time set on the main Services page will be the default average time that customers receive for their tables. To set the average time rule for the different conditions please go to service >> Switch to the Average Time Rule tab. This page allows you to vary this by covers, days, and times. This is very useful for turning tables quickly on busy days and allowing more time on quiet ones. For example, if you wanted to give tables of 4+ three hours at the table, but only on a Saturday night should they book from 6 pm onwards, the rule would look like this; Check our video tutorial to check how to set the average time rule in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

The leave time rule can be enabled from the services main page. If the Leave time rule is activated, guests will be informed of the time you would like their table back during the online booking process and in their email confirmations. To set the leave time rule for a certain condition go to appropriate service >> Switch to Leave Time Rule tab. There you an add the leave time for the specific party sizes, on certain days, or at different times. This helps you to maximize the space when you have high demand for tables. Check our video tutorial to check how to set the leave time rule in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

The Yield Management setting allows you to manage to put the restriction on the number of covers/bookings that can be booked at any particular time slot to smooth out your service and stop any bottlenecks. To enable the yield management in your diary. Please go to Settings >> Services >> Select the service for which you would like to enable the Yield Management >> Click on the Yield Management tab on the top of the services page. Here you can set this by Bookings or Covers, or run both at the same time. Whatever limit is hit first will apply. E.g. if you set 10 covers or 6 bookings, the diary will not accept more reservations when your coverage limit has been hit, even if you have only taken 3 bookings. This setting allows you to completely design the flow of your service. Check our video tutorial to check how to set the yield management in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

To set the limit of cover per time slot. Go to Settings >> Services >> Select the service you like to set the time slot restriction and click on the Edit under the 'Action'. Then click on the Yield Management tab. Here you can set the limit by clicking into Bookings or Covers under Actions, you can vary this by specific timeslots on different days. The Max Value on the from Yield Management page will always override the figure in Actions, so these need to be less than the Max Value. Check our video tutorial for how to set the limit for covers per time slot in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

ResDiary allows you to split your diary for a specific time period through the segment feature to change the settings without affecting the normal or existing operation settings of your diary. In the new segment of your diary, you can adjust, - Tables - Table Rankings - Table joins - Areas - Services - Rules

ResDiary Segments allows you to split your diary for a certain time period to make the changes in your diary set up without affecting other operations. To create a new segment in your diary make sure that there is space available in your diary for the new segment. To create the space in your diary please follow the below steps, 1. Go to Settings >> Table Management >> Segments >> Select the current segment or which including the required date range for the new segment. Then, click Edit 2. Find the date range which includes the dates you need to set up in the new segment. Take a note down this date range so no date would be missed to set up in your diary. 3. Remove this date range from the current or existing segment by click on the delete icon. Confirm to remove this date if the system asked you to do so. 4. Go to the start date and add in the start date(which you've noted down) and the end date day before your new segment day begins.(Creating a space for your new segment) 5. Add another date range that has the start date after the end of your new segment date period. Make the end date of this time period the same as the end date you've noted down. (Excluding the date range which you need for your new segment). 6. Check all your details on the screen and hit on 'Save' Now, to create the new Segment in your diary please follow the below steps, 1. Go to Segment dashboard. Click on the 'Create New' button. 2. Enter the name and a description of the new segment. 3. Select Finite Range 4. Enter the start and end date for your new segment. If you get any error messages go to step 1 for creating the space method and check if you have the new segment date available. 5. Inherit Areas from Existing Segment allows you to select the existing segments settings to include in your new segment. Once you select any existing segment you can tick the boxes below to inherit the areas, services, rules, tables, tables plan view & table joins. 6. Click on the 'Save' button to new segment created in your diary. If you don't want to inherit any settings from any of the existing segments skip step 5 and create the empty segment which you can edit and set up your diary for the new segment operation by selecting a new segment in your diary settings. Check our video tutorial to leran how to create a new segment in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

ResDiary closeout feature allows you to set up the closeout in your diary on regular basis(eg. you would like to close every Monday breakfast this can be possible by closeout) To set the closeout in your diary please follow the below steps, 1. Go to Settings >> Diary Configuration >> Closeouts 2. Click on 'Add New Period' to set the new closeout in your diary. 3. There you can set multiple types of closeout by using the same closeout window. In this window, you need to input the details as per your closeout requirement. Name your closeout and give it a description Mode - Always select to periodic, this allows you to set a date range. Days of the week - pick which day(s) you'd like this to apply From - the start date of your closeout to be active. Until - Set the end date for your closeout after which you like this closeout to be inactive in your diary. Type - Common (covers both internal and online) Color - choose the color for this closeout to appear in your diary as a closeout. Add Time Interval - Input the closeout start/end time. Area - Select 'All' to close all areas or select a specific area from the dropdown menu to close the specific areas only. 4. Click on 'Add' to Save the closeout. Check our video tutorial to put the closeout for the time period in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

ResDiary Bulk table closeout feature allows you to close the specific tables for a date range. This helps you maintain the social distance in line with the government regulation. To set the bulk table closeout in your diary. Go to Settings >> Diary configuration >> Bulk Table Closeout >> Select the appropriate segment. Then select the table from the 'Selected Table' which you would like to close. Enter the Start and End date for the closeout of the tables. The end date must not be longer than 30 days of the start date. Click on 'Create Closeouts' to activate the closeout. Note: The only way to remove or edit your bulk closeout is day by day. This can be possible by the closeout button on the ResDairy page. Check our video tutorial to set the bulk table closeout in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

Manager group access can only access the User Management or reset the password for FOH Staff group users. To reset the password for the FOH Staff users. Go To Settings >> Security and User Management >> Users. Select the user for which you like to reset the password. Click on the Edit icon under the 'Action'. Then click on the Change Password button to reset the password. Once you reset the password remember to click on 'Save' to apply the new password. Check our video tutorial to reset the password(FOH Staff user) in ResDiary. FOH Staff users can also reset their password themself by going into the Settings >> Security & User Permission >> Your Password Here you can set the new password for your account. Please click on Save to apply the new password to your user account. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

Manager group access user are only allowed you to add new users or edit the existing user account. To add the new user in your diary. Go to Settings >> Security and User Management >> Users >> Click 'Create User' Enter the user's name and their email address which will be their username, type the password and then once again confirm select the user permission level by choosing from the 'Group' dropdown menu. If you are part of a restaurant group you can also choose to grant access to all venues or only specific venues only. Complete the user setup by clicking 'Save' To Edit (Reset password, change group access, etc.) the user's accounts, Go to settings > Security and User Permissions> user management > Select user from the list of all of your current users. Then click the edit icon under the 'Action' to edit using the user account. Press ‘save’ when you have completed your desired changes. Check our video tutorial to add the new user or edit the existing user account in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

Resdiary allows you to set up different (a la carte, set menus, and multiple course pricing) menus in your diary. To get started creating your menu, first, you need to set up your menu items, dietary marker, or cooking modifiers which you can use in your menu. To create the menu items, dietary marker and cooking modifiers go to Settings >> Pre-order >> Select the appropriate option to add the same. Once you are done with your Menu items, dietary marker, and cooking modifiers you can start creating your menu. To get started setting up your menu, Go to Settings >> Pre-Order >> Menus - If you are creating the first menu in your diary, you need to create the Category of menus by click on the 'Add New Category button. These categories can be the Breakfast menu, lunch menu, dinner menu, set menus, etc. The category is used to group your menus to make them easy to find in your diary whenever you require any editing later on. - Once you create the category, you can start creating your menu by click on the 'Create Menu' button. Where you can enter the below-required details for the menu, - Menu Name: This is only seen by you at this stage - Category: You can select the category of the menu. It gives you all the categories you listed in your diary. - Cut-off time (optional): The cut-off time refers to the number of hours before the booking time where pre-orders stop being active. Each Menu can have a different cut-off time. The default is set to 0 and can be changed by going to Settings > Pre-Order Preferences - Is guest name required? : You can choose Yes/No if you require the guest's name while the guest adding the menu items for the order. Click on the 'Create New Menu' button to create the menu in your diary. Once you created the menu you can click on the menu name or click on the edit icon to set up your menu. Please follow the below steps to set up your menu in your diary, Once you click on the edit icon, from the top right setting icon you can select one of the three below option for your menu structure, - Normal - This is your typical à la carte style setup with individual item pricing and endless categories. - Set menu - A single-price menu with multiple-choice options. - Set menu (fixed price) - A multi-course menu with varying price points. eg. 2 courses vs 3 courses. - Set your logo, name, and description - the name of the menu is the only required field there. - Add Categories and descriptions to group your menu items and to break down the menu. The category name is the required field. - Start adding your menu items, if you've set up your menu items in your diary. Start typing the name of the menu and the item will appear so you can quickly choose and add it. - To add the new item, click on the 'Add item' which provides you the space to add the new item. To add the new category to your menu, click on the 'Add New Category' button. Once you are done with all the menu items and Categories of your menu. Click on the 'Save' button on the top to Save the menu Check our video tutorial to add the menu in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

ResDiary allows you to edit your existing menu at any time. To edit your menu, Go to Settings >> Pre-Order >> Menus >> Choose the menu you like to edit >> Click on the edit icon to edit the menu. This will open the menu to make changes into it. Once you are done editing in the menu remember to Save the menu to applied the changes. Check our video tutorial to edit the existing menu in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

ResDiary allows you to sell the vouchers to your customer. This feature could be used as a gift voucher, special deal, or offer that you would like your customers to pay for in advance. To sell the ResDiary voucher you need to set up Stripe to make online purchases. ResDiary vouchers can be redeemed by entered the voucher code when making a booking, or they can be redeemed manually. Check our video tutorial of ResDiary vouchers. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

To set up the voucher in your ResDiary please follow the below steps, 1. Create Vouchers: To create the vouchers in your Diary go to Promote >> Vouchers >> Vouchers. Then it will take you to the Voucher Set up Progress page where you can see your setup. This window allows you to add, edit and delete vouchers if you have vouchers listed before. progress. Also, this page allows adding the new voucher by click on the 'Add' button. Once you click on Add button a new screen comes up where you need to input the below voucher details. - Name: The name of the voucher, will be displayed to the customer. - Description: A description of what the customer is purchasing. - Price: The price of an individual voucher. - Min Quantity: The minimum amount of vouchers that the customer can purchase in a single transaction. - Max Quantity: The maximum amount of vouchers that the customer can purchase in a single transaction. - Status: The voucher can be enabled or disabled – this is displayed here. - Expire Duration: The number of months that a voucher is valid for after purchase. Leave it as 0 for no expiry. Once you've added the details, click on “Add” and you will see the summary page again, with your new voucher displayed at the bottom of the table voucher details, 2. Add Delivery Methods: If you like to send out the physical voucher to the customers, you will need to add at least one postage method. However, all the vouchers are sent by email from your ResDiary. To add a postage method click on Promote >> Vouchers >> Postage Method. This will opens a new window where you can find all the postage method(if any added up previously) of you diary. To add the new postage method click on the 'Add' button. The new screen comes up to input the new postage method details please input the below details, - Name: The name of the postage method, will be displayed to the customer. - Price: The price of the postage method if you don't want to charge any extras let it be 0. This is applied once to the transaction. - Status: The postage method can be enabled or disabled. - Required Delivery - It can be enabled if you like to deliver the voucher physically. Once you've added the details, click on Add and you will take you back to the postage method page, where your new postage method will be displayed. 3. Link Stripe Account: To enable the Stripe setting for the ResDiary Voucher transactions. Go to Settings >> Payments >> Payments Settings. Here you can select the Credit Card from the Dropdown menu and tick the voucher box to accept the CC card for purchasing the vouchers. Click on the 'Save' button to apply the settings. Then click on Settings >> Payments >> Stripe Settings >> Tick the 'Use Stripe for Voucher Payments' box to activate the Stripe settings for the voucher payments. Click on 'Save' to apply the new setting in your diary. 4. Voucher Email Notification: ResDiary sends out email notifications for every purchase of the new vouchers. please contact suppoprt.tableplus@accorplus.com to update any of your T&C's are added to your voucher email and the voucher email is enabled. 5. Enable the Selling Voucher on ResDiary Portal: You can sell your voucher on the ResDiary portal by enabling it. To enable the ResDiary portal, Go to Promote >> Vouchers >> Vouchers. Tick the box for 'Enable selling vouchers in the portal' Once you enable the portal this will crate the Voucher Portal URL link which you can embed on your website, online channels. Check our video to set up the ResDiary vouchers. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

To access the Booking Report, Go to Reports >> Booking Reports > > Booking Report To access the Cancellation Report, Go to Reports >> Booking Reports >> Cancellation Report To access the Feedback Report, Go to Reports >> Customer Reports >> Feedback Report Check our video to access reports - Booking/Cancellation/Feedback in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com

ResDiary allows you to run different kind of reports which can be customize as per your requirement. Booking detailed report is one of them to run the booking details report, please go to Reports >> Booking Reports >> Booking Report. This will takes you to the booking report window where you can choose between the Booking Summary/Booking Details report. To run the Booking Details report click on Booking Detials. Then on the right-hand side you need to input the below details for the report you like to run. Venue - You can select the venues name if there is multiple venue listed under the group. Date Type - Select the date type(Visit Date or Booking Made date) to generate the report Select the time period for which you like to run the report. Add filter & Grouped by - You can add filter like Areas, Services, Status, Channels, etc. Data - You can switch to any option if you like to run the report for the cover or booking. Edit the columns - You can edit the columns which you like to appear in your report. Show - You can select how many records of the report you like to have on one page. Click on Run Report to generate the report. Save Report button allows you to save this report setting for future so that you can run the same report easily. Check our video to run the detailed booking report and edit columns in ResDiary. If you have any questions or require more information please reach us at support.tableplus@accorplus.com